Payment Methods
We accept payment using any Credit Card bearing the Visa or Mastercard logo, or any Debit Card bearing a Maestro, Solo or Visa Delta logo. No charge will be made to your card account until goods are actually available for despatch.
Trading Policy
Please be aware that it is always our intention to deal with all of our customers promptly, efficiently and fairly at all times. If we are out of stock of a certain item, we will tell you and endeavour to give you an estimate as to when the item should be available.
Non-Delivery
Whilst we do try to despatch orders promptly, please allow 28 days before enquiring. In the event of any item which you have ordered and paid for becoming unavailable beyond this time, we grant full credit, which can be used against further purchases or is readily refundable in cash on request. The granting of credit in the first instance is done in order to prevent unnecessary money transfer costs, particularly for our overseas customers. Purchase by credit or debit card avoids the need to grant credits, since no charge is made until goods are actually available for despatch.
In Case Of Error Or Damage
Whilst we try to provide a perfect service, problems do happen occasionally, and there may be manufacturing faults which are not apparent at the time of despatch. If you receive incorrect, damaged or faulty goods, please contact us within 28 days of delivery, explaining the problem, so that we can advise you on the best course of action. You may contact us in any of the following ways:
- Telephone: 01932 266622 (+44 1932 266622 from outside the UK)
- E-mail: subs@ianallanpublishing.co.uk
- Post: Customer Services, Ian Allan Publishing Ltd. (Magazines), Riverdene Business Park, Molesey Road, Hersham, Surrey, KT12 4RG, UK
Often we will advise you to return the goods to us using the most economic method - we will of course replace the goods if you wish us to do so.
For customers outside the UK, the cost of return postage will be refunded provided you have contacted us first, and have followed our instructions for the return.
If we ask you to return incorrect items please ensure they are well packed, as damaged returns will not be accepted.
Your statutory rights are not affected.
We will do our best to inform you of any delays.
24-hour Ordering
If you prefer to order by telephone, we can deal with your call personally during office hours, or we have a telephone answering machine on 01932 266633 (+44 1932 266633 from outside the UK) for the convenience of customers who find it helpful to call us outside our normal office hours. If using the answering machine, please speak clearly, and leave us all the information we need:
- Your name
- Your full address
- Your Subscriber Number (if you know it)
- Your credit or debit card number
- The valid from and expiry dates of your card
- The Switch/Maestro issue number if applicable
- The security number from the signature strip on your card
- A description (preferably title and product code) of the items you would like to purchase
Your order will be dealt with as soon as we re-open.
Call us on 01932 266622, or from overseas +44 1932 266622.
Orders can also be accepted by e-mail by clicking here. Please be aware that there is a slight risk that credit or debit card details could be intercepted. To avoid this risk, we suggest that you divide card details over two messages. Please include the information mentioned in the list above if ordering by e-mail
